Getting started · All users
REF PRO GROUP SUPPORT
How can we help?
Search answers, instructions and downloadable user guides.
QUICK ANSWERS
Frequently asked questions
Signing inHow do I sign in?+
Go to ref-assign.com/login, enter the email address connected to your account and your password, then select Sign in.
Signing inWhat if I do not have a password yet?+
Enter the email address connected to your account and select Email me a secure sign-in link. Open the email and follow the link to enter your workspace.
Signing inHow do I reset a forgotten password?+
Enter your account email address on the sign-in page, select Forgot password, and follow the instructions in the reset email. Check your spam or junk folder if it does not arrive.
InvitationsWhich email address should I use?+
Use the exact email address that received your invitation or is listed on your official profile. Using a different address can create a separate account that is not connected to your organization.
InvitationsMy invitation or secure link expired. What should I do?+
Return to the sign-in page, enter your email address and request a new secure sign-in link. If an organization invitation is no longer valid, contact your assignor or administrator to resend it.
OfficialsHow do I respond to an assignment?+
Open the assignment from your dashboard or assignment email, review the game details, and choose Accept or Decline. If you decline, provide a reason when requested.
OfficialsHow do I update my availability?+
Open Availability in your official workspace, choose the date and time you cannot work, add any needed details, and save the block.
OrganizationsWhy can I not see an organization or league?+
Confirm you signed in with the invited email address. If the organization still does not appear, ask its administrator to verify your connection and role access.
OrganizationsCan one account have more than one role?+
Yes. The same account can hold multiple roles, such as official, assignor, administrator, mentor or registrar, when the organization grants that access.
TrainingWhere do I find Iowa Soccer training and development?+
After signing in, select Iowa Soccer in the workspace navigation, then open the Development area to view your levels, modules and progress.
RegistrationI am a new official. Where do I begin?+
Select New official? Start registration on the sign-in page and complete the registration steps using the email address you plan to use for Ref Pro Group.
MobileCan I use Ref Pro Group on my phone?+
Yes. Open ref-assign.com in your phone's browser and sign in normally. The workspace adapts to mobile screens, so you can review and respond to assignments while away from a computer.
DOWNLOADABLE RESOURCES
Document directory
STILL NEED HELP?